Return & Refund Policy

We want you to feel confident when shopping with Lovina The Label. If something doesn’t feel right, we’ve got your back with a straightforward return and refund process.

🔁 Key Return Details

  • Return Window: 30 days from delivery

  • Refund Processing Time: Up to 10 business days after receipt

  • Return Shipping: Customer is responsible

  • Return Label: Customer must generate and cover cost

  • Restocking Fee: None

📅 Return Window

You have 30 days from delivery to initiate a return. Items must be in their original, unused condition with all tags and packaging intact.

📝 How to Make a Return – Step by Step

  1. Contact Us: Email info@lovinalabel.com to request a return form and return address.

  2. Pack It Up: Package the item securely to prevent damage.

  3. Ship It Back: Use a trackable shipping method and keep your tracking number until we confirm receipt.

  4. Get Your Refund: After inspection, we’ll process your refund promptly.

💳 Refund Processing Time

Refunds are processed within up to 10 business days of receiving the returned item. Funds will be credited to your original payment method.

❗ Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank account

  • Contact your payment provider (it may take time to post)

  • Still no refund? Email us at info@lovinalabel.com

🚫 Non-Returnable Items

Items must be in unused condition. Products showing wear or damage are not eligible. Unsure? Email info@lovinalabel.com for clarification.

🏷 Return Label

After your return is approved, we’ll send return instructions. Please note:

  • Customers are responsible for creating and paying for the return label

  • Returns sent without authorization will not be accepted

🔄 Exchanges

We do not offer direct exchanges. To exchange an item:

  1. Return the original item

  2. Place a new order for the replacement item

Return shipping costs apply.

🤷 Customer Returns

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

📦 Return Shipping Costs

Customers must cover return shipping. We strongly recommend using a traceable service or shipping insurance.
You are responsible for the shipment until it is received by us.

Defective or Incorrect Order?

If you receive a defective or incorrect item, please contact us on the same day your order is delivered. To help us resolve the issue quickly, email us at [your support email] with the following:

-Your order number

-A clear photo of the item received

-A brief description of the issue

We will review your request and provide a resolution as soon as possible.

Delivery Refusal

If a customer intentionally refuses delivery of an order—regardless of the reason—we will not issue a full refund.

In such cases, a 15% restocking fee will be deducted, and only 85% of the order total will be refunded once the item is returned to us in unused condition.

We strongly advise all customers to accept the delivery.
If you have any concerns or issues with your order, please receive the item first and then contact us at our email support.